Service

 

If you have any questions or concerns regarding your order, please email customerservice@wingsandhorns.com.

Our customer service team is available Monday to Friday from 11am to 6pm (weekends and holidays excluded). While we try to respond to all inquiries on the same day, some requests may require up to 48 hours.

 

Tracking Your Order

Once a purchase has been completed, you will receive a confirmation email outlining the details of your order. After the order has been processed and shipped, you will receive a shipping confirmation email, which will include tracking details.

 

Item Availability

wings+horns ensures that stock availability online matches our inventory on hand. If for some reason an item purchased is not in stock, you will receive an email notification immediately and your order will be refunded.

 

Order Cancellation

wings+horns reserves the right to cancel any orders suspected of fraudulent activity. Any orders cancelled as a result of this will be notified by email, and will be refunded in full. To avoid order cancellation, we suggest purchasing with PayPal where additional screening is already in place.

 

Sales Taxes + Duties

Canadian Orders

Purchases made in British Columbia are subject to a 7% PST and 5% GST tax rate.
Purchases made in Ontario are subject to a 13% HST tax rate.
Purchases made in Prince Edward Island are subject to a 14% HST tax rate.
Purchases made in Newfoundland are subject to a 13% HST tax rate.
Purchases made in Nova Scotia  are subject to a 15% HST tax rate.
Purchases made in New Brunswick are subject to a 13% HST tax rate.

All remaining Canadian provinces are subject to a 5% GST tax rate on all purchases.

International Orders

International orders are subject to any duties and/or taxes levied by the importing country. By purchasing from wingsandhorns.com please understand that you are responsible for such charges. Should you refuse to pay duties/taxes, your order will be returned to us and you will be credited for the full amount you paid, less full shipping costs.