If you have any questions or concerns regarding your order, please email

Our Customer Service team is available Monday to Friday from 11am to 6pm (weekends and holidays excluded). While we try to respond to all inquiries same day, some requests may require up to 48 hours.


Tracking Your Order

before every purchase an account can be set up with once a purchase has been completed, a confirmation will be sent to your email as soon as your order is received. an email will also be sent to you once your order has shipped, and will include your tracking number. you may also log in to your account, where the tracking number for your purchase will be posted.


Item Availability ensures that stock availability online matches inventory on hand. if for some reason an item purchased is not in stock, notification will be sent immediately, and you will be given the option to either change or cancel your order.


Requests For Additional Information

some orders may require additional information as requested by our customer service team; this may include government issued photo id, and credit card verification. this is to protect your personal information and security while addressing risk assessment with online purchasing. to avoid providing this information, we suggest purchasing with paypal where additional security screening is already in-place.


Sales Tax + Duty


purchases made in british columbia are subject to a 7% PST and 5% GST tax rate.
purchases made in ontario are subject to a 13% HST tax rate.
purchases made in prince edward island are subject to a 14% HST tax rate.
purchases made in new foundland are subject to a 13% HST tax rate.
purchases made in nova scotia  are subject to a 15% HST tax rate.
purchases made in new brunswick are subject to a 13% HST tax rate.

all remaining canadian provinces are subject to a 5% GST tax rate on all purchases.


international orders are subject to duty and/or taxes levied by the importing country. by purchasing on you understand that you are responsible for all such charges. should you refuse to pay duty/tax, your order will be returned to us and you will be credited the amount you paid, less full shipping costs – the shipping cost of sending it back to us + the initial shipping cost of sending the order to you.