Full Price Items Policy
all full-priced items are eligible for a return within fourteen business days. items must be un-worn/un-washed with the original packaging and hangtags attached. a copy of your receipt or proof of purchase must also be included with the return. if for some reason your purchase did not have any tags attached, please contact us immediately at firstname.lastname@example.org. shoes will only be accepted if returned with their original, undamaged shoe box. soles must be clean and unmarked. hats and toques are a final sale.
please note, www.wingsandhorns.com only accepts returns. should you wish to exchange a product, simply return the product back to us and purchase the new size or style that you are looking for. *please refer to the return process outlined below.
www.wingsandhorns.com unfortunately does not accept returns from outside canada or the usa.
all international orders are final sale.
Special Projects Policy
all special projects and collaborations are non refundable unless otherwise noted.
Sale Items Policy
all sale items are final sale and not eligible for a return. all items purchased with a promotional code are also a final sale and not eligible for a return. wings+horns does not honour price adjustments.
Holiday Return Policy
all regular priced merchandise purchased after december 1st can be returned for online credit only until january 5th. hats and toques are a final sale. all sale and discounted items are a final sale. wings+horns does not honour price adjustments. items must be unworn and unwashed with the original tags attached.
Process for Returns
if for some reason you wish to return your purchase, please email email@example.com , with the subject line “return request _ your name _order number”.
return requests must be emailed within seven days upon receipt of your purchase.
in your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return.
once your request has been emailed and the return is approved, www.wingsandhorns.com will provide you with an online return authorization number (ora#) via email. please include the ora# with the package you are returning.
the return process will be completed if the merchandise is returned to www.wingsandhorns.com within fourteen days from the date your ora# was issued.
if a return request or returned merchandise falls outside of the seven and fourteen day timeframe, we unfortunately will not be able to accept the return.
please send your returned item(s) in one shipment to:
CYC Design Corporation (DC)
3681 Victoria Drive
Vancouver, BC V5N 5K9
once your return has been received by our distribution center in vancouver, you will be refunded the amount paid on your credit card, less original shipping costs.
please note, you are responsible for all shipping and customs charges associated with returning an order.
goods returned in a worn or washed condition, and/or without hangtags attached fall outside the return policy guidelines – a refund will not be issued. item(s) returned without an ora# will also not be accepted, and will be sent back to you at your expense. www.wingsandhorns.com reserves the right to reject any returns that do not comply with the policy outlined above. any returns that are not authorized will be sent back to you at your expense and a refund will not be granted.
please understand that www.wingsandhorns.com is not responsible for packages lost or damaged in transit.
for any questions or concerns regarding the return process, please email firstname.lastname@example.org.